Refunds & Returns

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can log into your customer account.

Please note that returns will need to be sent to the following address: 39499 Frierson Rd. Pearl River, Louisiana 70452 

Once your package is received you have 10 days to contact us if there is a defect or a mistake on our part. Unfortunately, once 10 days have passed we cannot guarantee anything. If your exchange is accepted you will be responsible for return shipping unless it is a mistake on our end we will cover the cost.


You can always contact us for any return question at hello@honeyandglowjewelry.com. 

 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

Exceptions / non-returnable items
Certain types of items cannot be returned, sale items, permanent jewelry, custom jewelry, or gift cards. 

 

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at sales@honeyandglowjewelry.com.